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faq [2018/03/30 23:05] – [Keyboard] vdicarlofaq [2019/03/26 21:33] – [Development] spelling blueberrybrownie
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 2 possibilities: 2 possibilities:
   * Give it time. Maybe the responsible developer is on vacation, maybe he didn't check the mailing list / bugzilla yet.  Keep in mind that someone may be having a bad day and may not care to respond at all.  Time can help.   * Give it time. Maybe the responsible developer is on vacation, maybe he didn't check the mailing list / bugzilla yet.  Keep in mind that someone may be having a bad day and may not care to respond at all.  Time can help.
-  * Try givng more detailed information.  Perhaps no one can figure out what it is you are trying to say, and they just don't want to take the time to contact you or reply to your post to find out.  Usually, the more information, the better.+  * Try giving more detailed information.  Perhaps no one can figure out what it is you are trying to say, and they just don't want to take the time to contact you or reply to your post to find out.  Usually, the more information, the better.
   * Maybe you have been disrespectful when asking your question / reporting a bug. While you are totally allowed to rate a product just as you please, you do have to realise that in the case of open source products you didn't pay for the product or the support on the product, and the developers may not value your feedback. So when you report something that affects you, you are actually asking a favor. When reporting such a problem you can improve your chances on goodwill of the developers by asking your question in a polite, respectfull way. Do realise that even if you do so the developer might not be interested in/lack time to implement the feature/fix the bug you reported. A patch that fixes the issue might still convince him to spend time on it. [[http://gezeiten.org/post/2009/11/New-Personal-Bugzilla-Policy||Read what Jannis has to say on the topic]]   * Maybe you have been disrespectful when asking your question / reporting a bug. While you are totally allowed to rate a product just as you please, you do have to realise that in the case of open source products you didn't pay for the product or the support on the product, and the developers may not value your feedback. So when you report something that affects you, you are actually asking a favor. When reporting such a problem you can improve your chances on goodwill of the developers by asking your question in a polite, respectfull way. Do realise that even if you do so the developer might not be interested in/lack time to implement the feature/fix the bug you reported. A patch that fixes the issue might still convince him to spend time on it. [[http://gezeiten.org/post/2009/11/New-Personal-Bugzilla-Policy||Read what Jannis has to say on the topic]]
   * When you are reporting a legitimate issue, it is understood that you are taking your valuable time to offer feedback to the developers.  That does not mean that they will appreciate it, so don't have any expectations for a particular type of response.  Sometimes you must just roll with the punches and meet them on their own terms.  Unreasonable expectations often lead to bad feelings, so you are better off just not having them in the first place.  Everyone thinks differently, and you should expect that your issue and/or approach may be misunderstood.   * When you are reporting a legitimate issue, it is understood that you are taking your valuable time to offer feedback to the developers.  That does not mean that they will appreciate it, so don't have any expectations for a particular type of response.  Sometimes you must just roll with the punches and meet them on their own terms.  Unreasonable expectations often lead to bad feelings, so you are better off just not having them in the first place.  Everyone thinks differently, and you should expect that your issue and/or approach may be misunderstood.